Shipping & Returns

SHIPPING

At Glacier London, we value our customers and do our best to ship orders on time however, unforeseen circumstances can arise that are out of our control. 

All orders will be shipped via Royal Mail Signed For.

Please allow 2-5 working days (Europe) or 7-10 working days (International) to receive your order.

Items ordered together may not always ship together.

Please allow up to two weeks for pre-orders and custom pieces as these are handmade.

 

RETURNS

We make sure to double check every product and carefully pack every order to make sure you receive your order in its best condition. If for any reason you receive a damaged product, please contact us within 7 days of receiving the faulty item.

 

In order to make and exchange, please contact us within 7 days of receiving your order. We would need to receive the order back within this time. Buyer is responsible for providing proof of postage.

*We do not offer exchanges or returns on custom pieces.

 

By purchasing from www.glacierlondon.com, you accept and agree these terms and service.